General Ask a Nissan Salesman Thread

[jdm-rhd]

This is an interesting point so I'd thought I would weight in with some experience. Disclaimer: This is in the Canadian context. My last 370Z Roadster was completely Stillenized BY the Dealer. The Service/Parts team were known for amping up Zeds. The entire breathing from front to back was Stillen. Different set of aftermarket rims. Completely lowered. Camber tweaked. Complete H&R coilover suspension. And yes I had the odd warranty work associated with all of this and it was completely covered.

Fast forward to now, the dealership which I am currently dealing with tunes their Q60s and Zeds and has to my face told me as long as they do it that the car remains under warranty. Only just two examples from my own experience.

a few years back i almost bought a porsche. the salesman told not to mod anything or it would void the warranty. he specifically mentioned even tire had to be correct size and same brand.

 

[FBD]

a few years back i almost bought a porsche. the salesman told not to mod anything or it would void the warranty. he specifically mentioned even tire had to be correct size and same brand.

You are dead right. Porsche are sticky on any mods. They just don't like them.

 

[West Aussie]

You are dead right. Porsche are sticky on any mods. They just don't like them.

This to me is so interesting…I understand anything mechanical, as it could have catastrophic results, but aesthetically we should be able to do what we want.
where does it end?
If you can’t change the wheels, can you add or take away a spoiler?
What about wrapping, or tinting ….it’s a very fine line between what’s acceptable and what’s not for something we have spent tens of thousands of our hard earned cash on

 

[Xeno]

You are dead right. Porsche are sticky on any mods. They just don't like them.

Wait till they find out about RUF and RWB…

 

[siggy]

As stated on here before I am a Sales Manager at a large volume Subaru Dealer and never ever on any vehicle have we ever charged over MSRP. And that includes Limited Edition STI's etc that we have had in the past. That is an insult to a customer and we will never do it. I have only been here for 36 years so maybe you can tell me where you have a leg to stand on by charging over MSRP. I am sure the customers that you do sell will be very happy every time they get into their car and know they over paid for their car. The quick short pop does not work in the long run and does not get you repeat and referral business. It just pisses me off when dealers take advantage of a customer and bang them when they think they can and worse when they think they can justify doing it. I will buy a new Z when it comes out but if told over sticker I can wait as long as it takes to pay MSRP for the car. I love this business and have worked 80 hours a week since I started and even come in on Sunday mornings to catch up on paper work etc. I can go any where and run into one of our customers and walk up and say hello and not hide in the corner because we did something wrong when we sold them their car. I am proud to do business the way we do.

Name of dealership?

Do any of your cars come with “required” packages suck as nitrogen, blinker fluid, etc.?

 

[Dan Cohen]

Name of dealership?

Do any of your cars come with “required” packages suck as nitrogen, blinker fluid, etc.?

no

 

[Donalex]

a few years back i almost bought a porsche. the salesman told not to mod anything or it would void the warranty. he specifically mentioned even tire had to be correct size and same brand.

It is ILLEGAL in the US for any manufacturer service facility to refuse a warranty claim UNLESS they can prove any non-manufacturer part and/or modification caused the fault.

Magnuson–Moss Warranty Act states:. Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[7] This is commonly referred to as the "tie-in sales" provisions[8] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

 

[Blackbeard]

they say that shit to scare you , cause the dealer dosent want to do warranty work , all my cars have been modded and ive never had a prob

 

[Eric48]

It is ILLEGAL in the US for any manufacturer service facility to refuse a warranty claim UNLESS they can prove any non-manufacturer part and/or modification caused the fault.

Magnuson–Moss Warranty Act states:. Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[7] This is commonly referred to as the "tie-in sales" provisions[8] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

While this is true on paper, they'll still fight you tooth and nail even if you invoke MM. You have to have the time, patience and resources to fight back against warrantee refusal. The average American does not.

 

[RicerX]

While this is true on paper, they'll still fight you tooth and nail even if you invoke MM. You have to have the time, patience and resources to fight back against warrantee refusal. The average American does not.

This is why if you have a serious warranty claim, bypass the dealer and go straight to consumer affairs.

I ended up in arbitration with Nissan over my 2017 Titan Pro4X. It needed a transmission at 1200 miles. Local dealer dragged it out 3 weeks trying to get me a remanufactured transmission (emphasis: a rebuilt transmission on a brand new $50k truck with 1200 miles on it... that had only been on the market for 3 months at the time). Once I cut the bullshit and went straight to Nissan, I had a new transmission freighted off the line in Canton, MS to my truck's location and installed within 72 hours. Granted this wasn't due to modification of any sort (I wasn't even due for my first oil change yet), there is a layer the dealer can create that will stand between you and an actual resolution, and much of that layer is pure smoke and mirrors because they don't want to deal with it. It is, however, astonishing to see the change in their approach when you go from a customer requesting a repair to corporate requesting a repair.

Know your options and your landscape. If you can't apply pressure to get results, find someone that can. It's only when you're in a position of ignorance and desperation that people can impose their will upon you. Equipping yourself with knowledge prevents you from being in that position.

 

[RicerX]

@McLovin157 what do you say to this post…second rumoured distribution, although admittedly this one is looking to rip people off

This is the kind of guy you talk to once at a car dealership about a potential sale, walk away from it because he presents highway robbery as a "super good deal", and months later, inexplicably run into him when you need him to unlock the video game case at Target.

 

[West Aussie]

In Aus as long as the people that service your car use genuine parts, then the warranty stands.
I suppose most mods though wouldn’t be genuine…in that case I don’t know where we sit
Not that i have ever had to test either situation out.

But manufactures have caught on to this, most offering free service or capped price service for 3-5 years depending on manufacturer. This ensures everyone returns to their dealers at least for this period to service, and they make money on the bits and pieces that need to be fixed..and then because people are creatures of habit, most continue to service at the dealer after the included service period and warranty is over….even though there are far cheaper options

 

[RicerX]

As stated on here before I am a Sales Manager at a large volume Subaru Dealer and never ever on any vehicle have we ever charged over MSRP. And that includes Limited Edition STI's etc that we have had in the past. That is an insult to a customer and we will never do it. I have only been here for 36 years so maybe you can tell me where you have a leg to stand on by charging over MSRP. I am sure the customers that you do sell will be very happy every time they get into their car and know they over paid for their car. The quick short pop does not work in the long run and does not get you repeat and referral business. It just pisses me off when dealers take advantage of a customer and bang them when they think they can and worse when they think they can justify doing it. I will buy a new Z when it comes out but if told over sticker I can wait as long as it takes to pay MSRP for the car. I love this business and have worked 80 hours a week since I started and even come in on Sunday mornings to catch up on paper work etc. I can go any where and run into one of our customers and walk up and say hello and not hide in the corner because we did something wrong when we sold them their car. I am proud to do business the way we do.

This guy gets it.

Hat tip to you, sir!

I have a family friend in the construction business where I live, and they have experienced their local dealer egregiously marking up heavy duty work trucks. He has a fleet of 12 Chevy Duramax SRW 3500s and had a catastrophic engine failure on one at 412,000 miles. He decided to lifecycle it. Local dealer wanted $60k or so over sticker for a comparable truck that they actually had in stock. Long story short, that dealership lost not only that sale, but all future sales for this guy's fleet plus the service/maintenance business for his entire fleet of 40 GM vehicles. All for wanting that "quick short pop" as you referred to it.

That dealership stands to lose far more than they might have made on that one sale. My buddy has a lot of friends in the blue collar world and you can bet he shared his experience with them.

 

[Dan Cohen]

This guy gets it.

Hat tip to you, sir!

I have a family friend in the construction business where I live, and they have experienced their local dealer egregiously marking up heavy duty work trucks. He has a fleet of 12 Chevy Duramax SRW 3500s and had a catastrophic engine failure on one at 412,000 miles. He decided to lifecycle it. Local dealer wanted $60k or so over sticker for a comparable truck that they actually had in stock. Long story short, that dealership lost not only that sale, but all future sales for this guy's fleet plus the service/maintenance business for his entire fleet of 40 GM vehicles. All for wanting that "quick short pop" as you referred to it.

That dealership stands to lose far more than they might have made on that one sale. My buddy has a lot of friends in the blue collar world and you can bet he shared his experience with them.

Exactly my point.........

 

[Eric48]

This is why if you have a serious warranty claim, bypass the dealer and go straight to consumer affairs.

I ended up in arbitration with Nissan over my 2017 Titan Pro4X. It needed a transmission at 1200 miles. Local dealer dragged it out 3 weeks trying to get me a remanufactured transmission (emphasis: a rebuilt transmission on a brand new $50k truck with 1200 miles on it... that had only been on the market for 3 months at the time). Once I cut the bullshit and went straight to Nissan, I had a new transmission freighted off the line in Canton, MS to my truck's location and installed within 72 hours. Granted this wasn't due to modification of any sort (I wasn't even due for my first oil change yet), there is a layer the dealer can create that will stand between you and an actual resolution, and much of that layer is pure smoke and mirrors because they don't want to deal with it. It is, however, astonishing to see the change in their approach when you go from a customer requesting a repair to corporate requesting a repair.

Know your options.

Agreed 100% Knowing your options is critical. However, even kicking it up to the national corporate level customer care doesnt always work, as they may defer back to local or regional assessors. My point was while MM offers protection, it can be difficult to utilize. You have to have the resources to fight. You said you wound up in arbitration. Did you have to lawyer up? How many people do you know don't have an attorney? Or even know about the Magnuson Moss act? A lot of people don't have the time/know how/energy etc to navigate a fight and wind up just giving up and paying out of pocket for something that should have legally been in their favor. Lies, scare tactics, and run arounds are all tools at their disposal to avoid doing warranty work.