General Ask a Nissan Salesman Thread

[McLovin157]

As stated on here before I am a Sales Manager at a large volume Subaru Dealer and never ever on any vehicle have we ever charged over MSRP. And that includes Limited Edition STI's etc that we have had in the past. That is an insult to a customer and we will never do it. I have only been here for 36 years so maybe you can tell me where you have a leg to stand on by charging over MSRP. I am sure the customers that you do sell will be very happy every time they get into their car and know they over paid for their car. The quick short pop does not work in the long run and does not get you repeat and referral business. It just pisses me off when dealers take advantage of a customer and bang them when they think they can and worse when they think they can justify doing it. I will buy a new Z when it comes out but if told over sticker I can wait as long as it takes to pay MSRP for the car. I love this business and have worked 80 hours a week since I started and even come in on Sunday mornings to catch up on paper work etc. I can go any where and run into one of our customers and walk up and say hello and not hide in the corner because we did something wrong when we sold them their car. I am proud to do business the way we do.

If you do work at a dealer as a GSM then your well aware of why almost all dealers are charging over MSRP. I know it's buried in this thread but the logically reasonings for prices being REASONABLE are listed within. I will never claim you can't sell for MSRP but even "large volume" dealers don't have cars and the bottom line is lowering for everyone. I'm very happy to say I have an incredibly high satisfaction score and it is always a pleasure to work with the individuals I do. There is more to buying a car than money which I assume you are well aware of. The average mark up in my area is 2-10k for traditional models and we keep our prices incredibly competitive. In 36 years of dealing in cars you should be aware that of that.

 

[McLovin157]

This is an interesting point so I'd thought I would weight in with some experience. Disclaimer: This is in the Canadian context. My last 370Z Roadster was completely Stillenized BY the Dealer. The Service/Parts team were known for amping up Zeds. The entire breathing from front to back was Stillen. Different set of aftermarket rims. Completely lowered. Camber tweaked. Complete H&R coilover suspension. And yes I had the odd warranty work associated with all of this and it was completely covered.

Fast forward to now, the dealership which I am currently dealing with tunes their Q60s and Zeds and has to my face told me as long as they do it that the car remains under warranty. Only just two examples from my own experience.

I'll be honest I'm not up to snuff on what the specifics are for Nissan's warranty. I can speak confidently on the aftermarket warranty we offer. Now kinda tying into what you are saying we frequently sell lifted Titan's and the suspension tires and wheel work IS covered by the factory warranty but the work HAS to be done to the vehicle before the time of sell or on the contract at time of sell.

 

[McLovin157]

they say that shit to scare you , cause the dealer dosen't want to do warranty work , all my cars have been modded and I've never had a prob

Oh no the dealer LOVES warranty work. We don't pay for shit that's on the manufacturer. When we get warranty work the labor is charged to Nissan via labor rate and parts (if necessary). Any time warranty work is denied it is due to negligence or because the warranty company (manufacturer or not) wishes not to.

 

[McLovin157]

This is why if you have a serious warranty claim, bypass the dealer and go straight to consumer affairs.

I ended up in arbitration with Nissan over my 2017 Titan Pro4X. It needed a transmission at 1200 miles. Local dealer dragged it out 3 weeks trying to get me a remanufactured transmission (emphasis: a rebuilt transmission on a brand new $50k truck with 1200 miles on it... that had only been on the market for 3 months at the time). Once I cut the bullshit and went straight to Nissan, I had a new transmission freighted off the line in Canton, MS to my truck's location and installed within 72 hours. Granted this wasn't due to modification of any sort (I wasn't even due for my first oil change yet), there is a layer the dealer can create that will stand between you and an actual resolution, and much of that layer is pure smoke and mirrors because they don't want to deal with it. It is, however, astonishing to see the change in their approach when you go from a customer requesting a repair to corporate requesting a repair.

Know your options and your landscape. If you can't apply pressure to get results, find someone that can. It's only when you're in a position of ignorance and desperation that people can impose their will upon you. Equipping yourself with knowledge prevents you from being in that position.

The dragging was not done by the dealer this was Nissan. Now if the dealer chose to drag it's feet as well that's on them but the work that is done on a warranty claim has to go through a list of channels through Nissan. We don't get to say "hey this is a reman transmission we can't do that". Nissan gives us what labor, parts, etc they approve and we do the work. If not they will send the vehicle to a different store and service gets docked for it being an "incomplete job".

 

[McLovin157]

I just got a 2022 Mazda CX-5. I had to get one from a Mazda dealer 40 miles way @MSRP. My local ones wanted $1k over MSRP.
To be fair, everyone of them had less than 10 vehicles on their slots for sale.... Tough time for everyone.
Like many of you, I refused to pay over MSRP for a daily-use vehicle.

I would be happy you only ad to go 40 miles away. A friend of mine went out of state to just get a mark up of only 2500 on a Kia Carnival.

 

[McLovin157]

There were two questions in there...

This increase in "sales" people hopping on this forum is quite comical. They all say how they're "different", yet, when challenged, behave no differently. And this is why car salespersons have the reputation they do...

We aren't all the same. I did join the forum a bit late but I've been active in several different areas primarily.

 

[03Rubicon]

How many Z's do you expect to be able to get? So if the msrp is 45,000 what is the out the door price?

 

[McLovin157]

How many Z's do you expect to be able to get? So if the msrp is 45,000 what is the out the door price?

If I’m being 100% honest here I don’t know anymore. I still refuse to accept anything less than the most Z cars than anyone else. However, if the 2nd most received dealer gets 20 and I get 22 that doesn’t feel like a victory.
If MSRP is $45k OTD will not exceed 50k.

 

[03Rubicon]

I just might want to do business with you, not sure how to do a private message with you but when we can preorder let me know.

 

[RicerX]

The dragging was not done by the dealer this was Nissan.

I guess I missed the part of your post when you were present for my situation.

 

[McLovin157]

I guess I missed the part of your post when you were present for my situation.

I wasn't there and if the dealership itself didn't go through the proper channels I do apologize for assuming the situation. However, speaking from experience (I'm good friend with all our service advisors and techs) they hate working with Nissan warranty claims. Nissan is slow to approve work and even longer at getting parts in. A good example we waited 6 weeks for a replacement motor after waiting 4-6 weeks for the warranty claim to be approved. Then the motor what was received was a low mileage rebuild and the customer (he bought the car new) was rightfully upset because Nissan wouldn't send us a new one.

He ended up going down the same route and Nissan requested the rebuild back and a new motor was sent in but the entire process was no fault of our own. I hope you find a good dealer near you that will take better care of you next time though.

 

[McLovin157]

Also general update on the Z production.

There has been no answers that indicate that Nissan has a set launch date for sales or to deliver the PPO/allocation numbers as of current. Nissan, as most everyone has seen has stated that production of the Z has began. I will remain blissfully ignorant and believe that the launch date will remain in June but as it currently stands in my humble opinion August seems very realistic at this point.

 

[Blackbeard]

Also general update on the Z production.

There has been no answers that indicate that Nissan has a set launch date for sales or to deliver the PPO/allocation numbers as of current. Nissan, as most everyone has seen has stated that production of the Z has began. I will remain blissfully ignorant and believe that the launch date will remain in June but as it currently stands in my humble opinion August seems very realistic at this point.

when i ordered my 15gtpp it took about 6months, i order it on may 2014 when production orders opened and i didnt get it till about the start of dec 2014. so i wouldnt doubt it . just keep your fingers crossed

 

[McLovin157]

when i ordered my 15gtpp it took about 6months, i order it on may 2014 when production orders opened and i didnt get it till about the start of dec 2014. so i wouldnt doubt it . just keep your fingers crossed

Right now I just want Nissan to tell us they actually intend to do pre orders for the US. I really don't want to have to deal with a free for all fighting every dealer in the US for Z cars like we are with traditional models. Just let us submit orders for customers then tell us once orders are closed how many we will actually expect to get in 2022 and I can go from there.

 

[Blackbeard]

Right now I just want Nissan to tell us they actually intend to do pre orders for the US. I really don't want to have to deal with a free for all fighting every dealer in the US for Z cars like we are with traditional models. Just let us submit orders for customers then tell us once orders are closed how many we will actually expect to get in 2022 and I can go from there.

that would be ideal cause its less probs between dealers and clients