General Ask a Nissan Salesman Thread

[Eric48]

This guy gets it.

Hat tip to you, sir!

I have a family friend in the construction business where I live, and they have experienced their local dealer egregiously marking up heavy duty work trucks. He has a fleet of 12 Chevy Duramax SRW 3500s and had a catastrophic engine failure on one at 412,000 miles. He decided to lifecycle it. Local dealer wanted $60k or so over sticker for a comparable truck that they actually had in stock. Long story short, that dealership lost not only that sale, but all future sales for this guy's fleet plus the service/maintenance business for his entire fleet of 40 GM vehicles. All for wanting that "quick short pop" as you referred to it.

That dealership stands to lose far more than they might have made on that one sale. My buddy has a lot of friends in the blue collar world and you can bet he shared his experience with them.

Many lack that foresight to begin with, and it's even easier right now to look past future customer loyalty in this market. I work in the trucking industry and we just added another $300k rolloff to our fleet. Not only did we have to go over 1500 miles to find one that was even close to our desired spec, they tacked on ADM AFTER we placed our order, once it rolled off the assembly line. We were already waiting 4 months at that point. It was no skin off the dealers back because there was a line of other companies ready to take delivery if we walked. This is the commercial version of the fiasco Ford's been going through with the Bronco. The current supply/demand environment doesnt favor buyers at all.

 

[Blackbeard]

when i ran my garage i always told people yea i can rob you the first time you come in but what good is that yea maybe i hit you up for 1500 bucks or whatever but now i lose you as a repeat and now also lose possible word of mouth future customers ,

 

[ceric]

I just got a 2022 Mazda CX-5. I had to get one from a Mazda dealer 40 miles way @MSRP. My local ones wanted $1k over MSRP.
To be fair, everyone of them had less than 10 vehicles on their slots for sale.... Tough time for everyone.
Like many of you, I refused to pay over MSRP for a daily-use vehicle.

 

[RicerX]

Agreed 100% Knowing your options is critical. However, even kicking it up to the national corporate level customer care doesnt always work, as they may defer back to local or regional assessors. My point was while MM offers protection, it can be difficult to utilize. You have to have the resources to fight. You said you wound up in arbitration. Did you have to lawyer up? How many people do you know don't have an attorney? Or even know about the Magnuson Moss act? A lot of people don't have the time/know how/energy etc to navigate a fight and wind up just giving up and paying out of pocket for something that should have legally been in their favor. Lies, scare tactics, and run arounds are all tools at their disposal to avoid doing warranty work.

I did not have to lawyer up.

 

[FBD]

This is why if you have a serious warranty claim, bypass the dealer and go straight to consumer affairs.

I ended up in arbitration with Nissan over my 2017 Titan Pro4X. It needed a transmission at 1200 miles. Local dealer dragged it out 3 weeks trying to get me a remanufactured transmission (emphasis: a rebuilt transmission on a brand new $50k truck with 1200 miles on it... that had only been on the market for 3 months at the time). Once I cut the bullshit and went straight to Nissan, I had a new transmission freighted off the line in Canton, MS to my truck's location and installed within 72 hours. Granted this wasn't due to modification of any sort (I wasn't even due for my first oil change yet), there is a layer the dealer can create that will stand between you and an actual resolution, and much of that layer is pure smoke and mirrors because they don't want to deal with it. It is, however, astonishing to see the change in their approach when you go from a customer requesting a repair to corporate requesting a repair.

Know your options and your landscape. If you can't apply pressure to get results, find someone that can. It's only when you're in a position of ignorance and desperation that people can impose their will upon you. Equipping yourself with knowledge prevents you from being in that position.

That is such a great example. The dealer knife can cut two ways: you need to find a GTR/Zed dealer that believes in the product and will support your claims but they can also roadblock you with warranty. My dealer had a junior guy (the regular Zed service guy was off sick) change my winters to my summers and ruined ALL of my rims (factory). They were scratch and ground to pieces. Dealer trying to cover for the rookie took his side. I went in and made a real scene, as you can imagine. They stood firm. I escalated (not being satisfied with the first two or three levels) my complaint to Nissan Canada and before you new it they had to refinish all the wheels to spec. And they looked better than new. The rookie was fired (nothing to do with me). So there you need to play the dealer (when they will support you) off against Nissan Warranty and then lean on Nissan when the dealer decides to be problematic.

 

[siggy]

no

There were two questions in there...

This increase in "sales" people hopping on this forum is quite comical. They all say how they're "different", yet, when challenged, behave no differently. And this is why car salespersons have the reputation they do...

 

[Dan Cohen]

There were two questions in there...

This increase in "sales" people hopping on this forum is quite comical. They all say how they're "different", yet, when challenged, behave no differently. And this is why car salespersons have the reputation they do...

Not sure where you are going with this......but I answered your question. And do not lump us in with other sales people........And I find nothing comical about this at all......

 

[siggy]

Not sure where you are going with this......but I answered your question. And do not lump us in with other sales people........And I find nothing comical about this at all......

I asked for the name of your dealership. I didn’t see a response to that question. Maybe I missed it?

 

[West Aussie]

I asked for the name of your dealership. I didn’t see a response to that question. Maybe I missed it?

Might not look good to have a sales manager on an oppsing manufacturers forum looking to buy their car over a WRX …i understand not wanting to declare it to everyone, however if you wanted to know for a purchase purpose, I reckon you would get an answer via PM

 

[siggy]

Might not look good to have a sales manager on an oppsing manufacturers forum looking to buy their car over a WRX …i understand not wanting to declare it to everyone, however if you wanted to know for a purchase purpose, I reckon you would get an answer via PM

Not sure why discussing opposing manufacturers is frowned upon? There are hundreds of posts discussing other manufacturers in this forum, as there are on every single car forum on the internet. Not sure I understand your logic? But then again we don't typically see eye to eye. The poster should not have volunteered he/she is a sales manager at a major Subaru dealer and discusses how poor practice it is to charge over MSRP. I'm simply asking which dealership in the event I want to buy a Subaru. My next ask was to see a line by line sales contract of a sale made today. Merely asking a sales manager at a major dealership to support their claim. What's the harm in that? Poster opened the door. Just asking them to walk through it.

 

[West Aussie]

Not sure why discussing opposing manufacturers is frowned upon? There are hundreds of posts discussing other manufacturers in this forum, as there are on every single car forum on the internet. Not sure I understand your logic? But then again we don't typically see eye to eye. The poster should not have volunteered he/she is a sales manager at a major Subaru dealer and discusses how poor practice it is to charge over MSRP. I'm simply asking which dealership in the event I want to buy a Subaru. My next ask was to see a line by line sales contract of a sale made today. Merely asking a sales manager at a major dealership to support their claim. What's the harm in that? Poster opened the door. Just asking them to walk through it.

First of all there ARE big problems with offering up contracts online, contracts are private between buyer and seller, not to be handed out like lollies in a forum
Second of all he doesn’t have to prove anything to you, believe him if you want dont if you don’t want too
i don’t understand why anyone would want to be ripped off, but it seems as though your up for it.

Yes there are people on here discussing other cars, none of them are dealers for other car manufacturers.
I know if I went on a forum talking up a different product to what my company sells, and saying I’m going to buy it over what the company I work for sells, I wouldn’t have a job for very long…or at the very least would be hauled over the coals, something which I would try to avoid.

you have no intention of buying a Subaru…if you did PM him you’d probably get an answer
Ill leave it there, I’m not getting into a heated debate, only to say believe what you want, pretty much calling someone a liar with no evidence is not cool in my book

 

[Dan Cohen]

I asked for the name of your dealership. I didn’t see a response to that question. Maybe I missed it?

Liberty Subaru

 

[McLovin157]

@McLovin157 what do you say to this post…second rumoured distribution, although admittedly this one is looking to rip people off

sorry for the delay been down after some dental work. I'm just getting back to work today So I'll get some updates today.

 

[McLovin157]

As stated on here before I am a Sales Manager at a large volume Subaru Dealer and never ever on any vehicle have we ever charged over MSRP. And that includes Limited Edition STI's etc that we have had in the past. That is an insult to a customer and we will never do it. I have only been here for 36 years so maybe you can tell me where you have a leg to stand on by charging over MSRP. I am sure the customers that you do sell will be very happy every time they get into their car and know they over paid for their car. The quick short pop does not work in the long run and does not get you repeat and referral business. It just pisses me off when dealers take advantage of a customer and bang them when they think they can and worse when they think they can justify doing it. I will buy a new Z when it comes out but if told over sticker I can wait as long as it takes to pay MSRP for the car. I love this business and have worked 80 hours a week since I started and even come in on Sunday mornings to catch up on paper work etc. I can go any where and run into one of our customers and walk up and say hello and not hide in the corner because we did something wrong when we sold them their car. I am proud to do business the way we do.

If you do work at a dealer as a GSM then your well aware of why almost all dealers are charging over MSRP. I know it's buried in this thread but the logically reasonings for prices being REASONABLE are listed within. I will never claim you can't sell for MSRP but even "large volume" dealers don't have cars and the bottom line is lowering for everyone. I'm very happy to say I have an incredibly high satisfaction score and it is always a pleasure to work with the individuals I do. There is more to buying a car than money which I assume you are well aware of. The average mark up in my area is 2-10k for traditional models and we keep our prices incredibly competitive. In 36 years of dealing in cars you should be aware that of that.

 

[McLovin157]

This is an interesting point so I'd thought I would weight in with some experience. Disclaimer: This is in the Canadian context. My last 370Z Roadster was completely Stillenized BY the Dealer. The Service/Parts team were known for amping up Zeds. The entire breathing from front to back was Stillen. Different set of aftermarket rims. Completely lowered. Camber tweaked. Complete H&R coilover suspension. And yes I had the odd warranty work associated with all of this and it was completely covered.

Fast forward to now, the dealership which I am currently dealing with tunes their Q60s and Zeds and has to my face told me as long as they do it that the car remains under warranty. Only just two examples from my own experience.

I'll be honest I'm not up to snuff on what the specifics are for Nissan's warranty. I can speak confidently on the aftermarket warranty we offer. Now kinda tying into what you are saying we frequently sell lifted Titan's and the suspension tires and wheel work IS covered by the factory warranty but the work HAS to be done to the vehicle before the time of sell or on the contract at time of sell.