Recurring Robotic/Dial-up Sounding Phone Calls

[5thZ]

Hi all,

I have been having some issues with my infotainment specifically with phone calling. When calling anyone or receiving a call, they sound extremely broken up, robotic, and like dial-up (more robotic than dial-up).

Of note: this also happens on every other phone that has been tested with the car, even the service manager and his techs phone.

Car: 2024 Nissan Z Sport with less than 350 miles


Initial steps I took to try to fix this were:

• Try a different Android Auto cable: Failed
• Use a Google Pixel specific USB C cable: Failed
• Tried Bluetooth instead of Android Auto: Failed

1st attempt:

• Navigate to the settings on the infotainment, and reset

Result: Not fixed

So, I took it to the dealership.​

Dealerships 1st attempt:

• Press and hold the Power and Tune physical buttons for a soft reset of the infotainment
• Result: Fixed! Or so I thought. The next time I started the car it happened immediately.

Dealerships 2nd attempt:

• "Update the software"
• Noticed they actually didn't update the software as the version is the same, but it seems they did flash the software onto the infotainment
• I can tell this because now there is a serial number. There wasn't a serial number before?!
• Maybe it wasn't a hard flash (like on Android) because the sound settings seemed to be the same (bass, treble, etc.)
• Result: Fixed! Or so I thought. The next time I started the car it happened immediately.

Me, struggling, decided to push power and tune (again) for a soft reset in hopes it would fix it and I'd be rid of this problem.
Result: Not Fixed

Me struggling even more, decided to push power and tune 5 more times for a soft reset.
Result: Not Fixed


Dealerships 3rd attempt:

• Called my service manager, by now he knows my name and car
• I calmly and politely tell him that the problem still exists
• He immediately says, "Okay, that's unfortunate. The next step is for us to do a warranty claim. We will fully back you with Nissan and hopefully it will get approved. Can you drop off your car?"
• I plan to drop my car off tomorrow and then ignore the topic until I'm back from July 4th long holiday weekend

Photos:
First with no serial number???

Second with a serial number, when they "updated" it. Note the software version is the exact same.

Sound Clip:






@NocturnalEmber @Who.Am.Eye.2716 @Mugzilla and if I forget any others who have talked with me about this topic on various other threads I apologize for not tagging

 

[offizial]

So weird. I actually haven’t made any calls in mine so I don’t know if I have the issue. I hope it goes good for you. It would be nice to know what exactly is causing it! They might just start throwing parts at it if they have to.

 

[5thZ]

So weird. I actually haven’t made any calls in mine so I don’t know if I have the issue. I hope it goes good for you. It would be nice to know what exactly is causing it! They might just start throwing parts at it if they have to.

Thank you. I didn't make many calls in my car either until around 200 miles (and the first time I thought it was just call/connection quality).

I am concerned they take apart the car but don't put it back together correctly.

 

[NocturnalEmber]

Hi all,

I have been having some issues with my infotainment specifically with phone calling. When calling anyone or receiving a call, they sound extremely broken up, robotic, and like dial-up (more robotic than dial-up).

Of note: this also happens on every other phone that has been tested with the car, even the service manager and his techs phone.

Car: 2024 Nissan Z Sport with less than 350 miles


Initial steps I took to try to fix this were:

• Try a different Android Auto cable: Failed
• Use a Google Pixel specific USB C cable: Failed
• Tried Bluetooth instead of Android Auto: Failed

1st attempt:

• Navigate to the settings on the infotainment, and reset

Result: Not fixed

So, I took it to the dealership.​

Dealerships 1st attempt:

• Press and hold the Power and Tune physical buttons for a soft reset of the infotainment
• Result: Fixed! Or so I thought. The next time I started the car it happened immediately.

Dealerships 2nd attempt:

• "Update the software"
• Noticed they actually didn't update the software as the version is the same, but it seems they did flash the software onto the infotainment
• I can tell this because now there is a serial number. There wasn't a serial number before?!
• Maybe it wasn't a hard flash (like on Android) because the sound settings seemed to be the same (bass, treble, etc.)
• Result: Fixed! Or so I thought. The next time I started the car it happened immediately.

Me, struggling, decided to push power and tune (again) for a soft reset in hopes it would fix it and I'd be rid of this problem.
Result: Not Fixed

Me struggling even more, decided to push power and tune 5 more times for a soft reset.
Result: Not Fixed


Dealerships 3rd attempt:

• Called my service manager, by now he knows my name and car
• I calmly and politely tell him that the problem still exists
• He immediately says, "Okay, that's unfortunate. The next step is for us to do a warranty claim. We will fully back you with Nissan and hopefully it will get approved. Can you drop off your car?"
• I plan to drop my car off tomorrow and then ignore the topic until I'm back from July 4th long holiday weekend

Photos:
First with no serial number???

Second with a serial number, when they "updated" it. Note the software version is the exact same.

Sound Clip:
will be updated today in a few hours





@NocturnalEmber @Who.Am.Eye.2716 @Mugzilla and if I forget any others who have talked with me about this topic on various other threads I apologize for not tagging

Thanks for the tag. That is beyond weird with the serial number. Hard to tell in your first photo but I thought you had blacked it out on that one, it looks like theres a black rectangle already there where the serial number should be.

I doubt that's significant though either way.

I'm honestly surprised they are proceeding to just replace the entire infotainment unit, but at this point what is there to really do otherwise.

 

[5thZ]

I just saw this on the Nissan app. The dealership didn't note my concerns and said no problem found. Pretty sure that lack of history is going to bite my warranty claim and corporate might say no. I'll have to tell them to fix all that before submitting for warranty.

Specifically, Austin W., my service advisor, will see this thread tomorrow morning.

I actually took it upon myself to formally write my advisor informing them of my concerns.

 

[thesilverbullet]

i share your concern about replacement - i hope they don’t screw it up.

This is typically from a weak signal or interference / noise. Maybe from wiring / grounding issues.

 

[5thZ]

Video of the issue

 

[offizial]

theres no way, thats so bad

 

[thesilverbullet]

have you tried an iphone?

 

[5thZ]

have you tried an iphone?

I have tried other Android phones and the dealer has also tried other Androids, but I will try an iPhone tomorrow as well. I'm not sure if dealer tried iPhone. If it doesn't work with a Google Pixel 9 Pro (or any other Android phone) though, that's on Nissan.

I'll grab my girls iPhone and try it tomorrow morning as just another data point

 

[5thZ]

theres no way, thats so bad

Watch the next video shown at the end of the calling video and you'll see that in fact, the Nissan 370/350z AT are actually worse I'm hearing lots of great things with the new Z AT, though. My experience just made me never even consider an AT bc they were so bad prior

 

[bpeckham]

How do you sound to your her? Is it normal or also garbled?

 

[5thZ]

She says it sounds normal on her end. Dealership also hasn't stated that their receiving end (phone not connected to car) is bad, however they did replicate the weird behavior inside (connected to car) multiple times.

iPhone calling also broken.

Removed pixel android phone from Bluetooth, readded, seemed to work fine. Turned car off and back on and the issue came back.

Tried Bluetooth instead of Android Auto and it still was messed up.

 

[NocturnalEmber]

Video of the issue

Jesus, sounded like you just called GLaDOS. That is bad. Ideally they get that fixed. At least they aren't hitting you with the "sounds good to me" line.

 

[5thZ]

Big shout-out to my service advisor, Austin. Cool dude, straight shooter. Turns out they heard a different problem and after reviewing this thread definitely understood where I was coming from. I did a call live in front of him and I believe he recorded it and the whole service bay heard the issue at max volume, windows down. Nobody could say they didn't hear it now

Austin also said he'll update some records to better indicate and detail the issues that have been happening in case we move forward with warranty claims.