Nissan Cancelled my Merchandise Order

[IndyNizmo]

I own a 2024 Nissan Z Nismo and I placed two orders on parts.nissanusa.com site for Nismo merchandise. The first order was placed on 09/25/2025 and the second on 09/28/2025. Today 10/01/2025 I received two emails from Nissan or Nismo (not sure where the emails came from) saying the orders have been cancelled (by them, not by me). Upon checking on a couple items on the Nismo site I found the same merchandise at substantially higher prices (example the same t-shirts ordered and cancelled at $20.50 is available on the NISMO OFFICIAL MERCHANDISE STORE for $30.00). My question is since this was advertised on the Nissan site and the items are available and not discontinued, aren't they obligated to sell me the merchandise at the price they advertised?
Note that I also placed an order on the Nismo Official Merchandise Store site on 09/29/2025 which is being delivered by UPS tomorrow 10/02/2025.
Here are the two orders that I placed which were cancelled by Nissan. Note that the phone number at the bottom of each order is the phone number for the local Nissan dealer.

ORDER #3203 - Placed 09/25/2025
Hello >>>>>>>
Thank you for your purchase! We will start processing your order shortly and will notify you with any updates. You can monitor the status of your order here.

Part Number	Part Name	Price	Quantity	Total
NIS010118.000004	Nismo Unisex T-Shirt Size: Large	$20.50	1	$20.50
NIS010118.000006	Nismo Unisex T-Shirt Size: 2XLarge	$22.75	1	$22.75
NIS020122.000004	Nismo Stretch Heather Polo Size: Large	$34.38	1	$34.38
NIS020122.000006	Nismo Stretch Heather Polo Size: 2XLarge	$36.44	1	$36.44
NIS270049.000000	Nismo Duffel Bag	$35.25	1	$35.25
NIS270060.000000	Laptop Backpack	$26.33	1	$26.33
NIS080124.000000	Nismo Imperial Performance Cap	$22.75	1	$22.75
NIS190052.000000	Retro Nismo Lunch Box	$15.44	1	$15.44
NIS170035.000000	Malibu Polarized Sunglasses	$6.00	2	$12.00
NIS260013.000000	Nismo Watch	$75.25	1	$75.25
40342RS6BZ	NISMO LM-RS6 Center Cap, Bronze	$15.00	4	$60.00

Subtotal: $361.09

Local Pickup: Free

Tax: $25.29

Total: $386.38

Shipping Address:\
>>>>>>>>>>>
Payment Info:
Amount Charged/Authorized: $386.38

We hope you enjoyed shopping with us and encourage you to add our site to your favorites.

Thank you again for your order.
Nismo
(954) 755-7400 | [email protected]
Click here to view our site


ORDER #3214 - Placed 09/28/2025

Hello >>>>>>>>
Thank you for your purchase! We will start processing your order shortly and will notify you with any updates. You can monitor the status of your order here.

Part Number	Part Name	Price	Quantity	Total
84895-CD50A	Rear Hatch Emblem Fairlady Z	$38.75	1	$38.75
NIS170035.000000	Malibu Polarized Sunglasses	$6.00	1	$6.00
NIS190053.000000	Performance Cooling Towel	$7.16	1	$7.16
NIS330005.000000	Nismo Lanyard	$3.00	1	$3.00
NIS270060.000000	Laptop Backpack	$26.33	1	$26.33

Subtotal: $81.24

Local Pickup: Free

Tax: $5.69

Total: $86.93

Shipping Address:
>>>>>>>>>>>>>>>>

Payment Info:
Amount Charged/Authorized: $86.93

We hope you enjoyed shopping with us and encourage you to add our site to your favorites.

Thank you again for your order.
Nismo
(954) 755-7400 | [email protected]
Click here to view our site

ORDER #3203 - Placed 09/25/2025

Hello >>>>>>>>>
This is to confirm that order #3203 has been canceled, and a refund of $386.38 has been processed. It may take 2-5 business days for the refund to reflect on your billing statement.

We appreciate your business, and hope you will shop with us again!


Nismo
(954) 755-7400 | [email protected]
Click here to view our site

 

[thesilverbullet]

My price is $18.45 for the same shirt with free shipping for orders $50+. I noticed when i purchased car parts, i would get different prices for different dealerships. Maybe check several dealerships.

 

[IndyNizmo]

My price is $18.45 for the same shirt with free shipping for orders $50+. I noticed when i purchased car parts, i would get different prices for different dealerships. Maybe check several dealerships.

It says "This item is not available from your selected seller". Do you have an actual dealer you buy from?

 

[thesilverbullet]

Looks like the part’s.Nissan web site is f’ed up.

here’s a link to Murfreesboro Nissan‘s own web site. When you pick them on part.nissan, the site will not let me check out. So maybe why they canceled your order.

Murfreesboro offers the shirt on their own web site at a slightly higher price $19.68 with free shipping for orders >$50.

https://www.boronissanparts.com/parts/nismo-nismo-unisex-t-shirt-large-nis010118000004

 

[IndyNizmo]

Looks like the part’s.Nissan web site is f’ed up.

here’s a link to Murfreesboro Nissan‘s own web site. When you pick them on part.nissan, the site will not let me check out. So maybe why they canceled your order.

Murfreesboro offers the shirt on their own web site at a slightly higher price $19.68 with free shipping for orders >$50.

https://www.boronissanparts.com/parts/nismo-nismo-unisex-t-shirt-large-nis010118000004

I tried Sutherlin Nissan, Orlando and was able to place items in the cart.... so far... I have not placed an order yet.

 

[TexasZee]

I believe it's by dealership. When I bought my Nismo parts I saved a few hundred dollars shopping the different dealer part sites and deciding on the cheapest dealer locally. I imagine its the same for the merch as the prices also vary for those items by dealer.

 

[alienpoker]

I too had an online Nismo parts order cancelled. When I went to the parts department to check, the local dealership explained they “don’t supply those parts” from Japan. Yet they represent Nissan. Seems like the markup in the Nismo catalog you can access online isn’t enough?

 

[malaphasis]

maybe they are going out of business, or shifting to saving the company. Merchandise last on priority list.