New Z (2024) dashboard/instrument panel not booting up

[NocturnalEmber]

Hi everyone, just got the car back. A few things that I wanted to share:

1. The issue was related to the faulty dashboard/LCD instrument panel. It had to be replaced
2. After submitting the tech-line case this was processed as a warranty case in the dealership
3. Dealership has NOT charged me anything since it is a warranty case (Thank you everyone for confirming this!). They also got me a loaner car (brand new Rogue SUV) for the waiting period. Funny enough, I just needed that for the lake trip over the weekend. hehe..
4. Fun fact: the odometer got reset to 0km with the new dashboard. Neither the dealership nor the Nissan itself knew how to change it back to 2000km. So I've got a 'brand new car' again

I find it highly surprising they didn't reprogram the new cluster, moreso that they just 'didn't know' how to do it with something as critical as an odometer reading. Personally I wouldn't have taken no for an answer on that one.

 

[Dying Star]

Hi everyone, just got the car back. A few things that I wanted to share:

1. The issue was related to the faulty dashboard/LCD instrument panel. It had to be replaced
2. After submitting the tech-line case this was processed as a warranty case in the dealership
3. Dealership has NOT charged me anything since it is a warranty case (Thank you everyone for confirming this!). They also got me a loaner car (brand new Rogue SUV) for the waiting period. Funny enough, I just needed that for the lake trip over the weekend. hehe..
4. Fun fact: the odometer got reset to 0km with the new dashboard. Neither the dealership nor the Nissan itself knew how to change it back to 2000km. So I've got a 'brand new car' again

Wait so the mileage gets reset when you Swap out the LCD unit? lolol

 

[bpeckham]

Not having a correct odometer reading can impact the sale of your car in the future. You'll need to disclose that the milage isn't the true milage. The dealer needs to fix this because it can impact your resale.