West Aussie
Well-Known Member
- Thread starter
- #3,031
So was busy working when I miss a phone call. Imagine my surprise when I have a message to call Nissan Head office case worker back.
So I do so. She asks me for a FOD number which I can only assume is a number given to a future order once it’s on its way…they seemed oblivious to the fact that people who have ordered Coupes have no such number, because none of the cars are on their way.
So anyway…she goes give me 10 minutes I’ll call the dealer and get it from them…and for a split second I think…this is it, I’m going to get an estimated date of delivery and the dealer just obviously hasn’t shared the information…silly me.
Ten minutes later the chick from head office calls back, says to me, I’ve spoken to the manager at Osborne Park and he is going to contact you directly with the information, and please keep your phone line clear because he will contact you within the next hour
Great! I’m excited, can’t wait…won’t use my phone for fear of missing him.
Sure enough dealer calls me,
Just phoned to say there is still no news, there have been no coupe allocations given to us, and our shipment manager says they haven’t been informed of any allocation yet, but you are at the top of the list and I will keep you updated
Now I take five minutes to tell my dealer …I’m not angry at you guys I know you want the cars so you can get your commission, he agrees. I tell him the reason I contacted head office was the hope that they would have more information than he did, not for them to contact him and get them to call me because I already know they don’t have any information, and I have no ill feeling towards them.
He pretty much agrees that it’s very frustrating. I ask will we see them by the end of the year and he says, I hope so…I'm literally banking on it, but at this stage I can’t promise because we know as much as you.
What is the heck is wrong with head office?
Do they not know what’s going on?
Do they not care their dealers are having to deal with unhappy customers everyday?
And why in the heck would they think anyone knows when the cars are coming much less the dealers if head office doesn't know?
It’s simply unbelievable that a company this size is conducting itself in this manor, I wouldn’t be surprised if some dealerships go broke waiting on shipments …not to mention the loss of sales when people give up and buy elsewhere
It’s clear that Nissan released a handful of Protos and some demos just so they could say they met the “mid year” delivery as promised…but ethically they have not met said deadline and continue to fail to deliver cars, but more importantly no information
I am in a bit of shock to be honest
So I do so. She asks me for a FOD number which I can only assume is a number given to a future order once it’s on its way…they seemed oblivious to the fact that people who have ordered Coupes have no such number, because none of the cars are on their way.
So anyway…she goes give me 10 minutes I’ll call the dealer and get it from them…and for a split second I think…this is it, I’m going to get an estimated date of delivery and the dealer just obviously hasn’t shared the information…silly me.
Ten minutes later the chick from head office calls back, says to me, I’ve spoken to the manager at Osborne Park and he is going to contact you directly with the information, and please keep your phone line clear because he will contact you within the next hour
Great! I’m excited, can’t wait…won’t use my phone for fear of missing him.
Sure enough dealer calls me,
Just phoned to say there is still no news, there have been no coupe allocations given to us, and our shipment manager says they haven’t been informed of any allocation yet, but you are at the top of the list and I will keep you updated
Now I take five minutes to tell my dealer …I’m not angry at you guys I know you want the cars so you can get your commission, he agrees. I tell him the reason I contacted head office was the hope that they would have more information than he did, not for them to contact him and get them to call me because I already know they don’t have any information, and I have no ill feeling towards them.
He pretty much agrees that it’s very frustrating. I ask will we see them by the end of the year and he says, I hope so…I'm literally banking on it, but at this stage I can’t promise because we know as much as you.
What is the heck is wrong with head office?
Do they not know what’s going on?
Do they not care their dealers are having to deal with unhappy customers everyday?
And why in the heck would they think anyone knows when the cars are coming much less the dealers if head office doesn't know?
It’s simply unbelievable that a company this size is conducting itself in this manor, I wouldn’t be surprised if some dealerships go broke waiting on shipments …not to mention the loss of sales when people give up and buy elsewhere
It’s clear that Nissan released a handful of Protos and some demos just so they could say they met the “mid year” delivery as promised…but ethically they have not met said deadline and continue to fail to deliver cars, but more importantly no information
I am in a bit of shock to be honest
