offizial
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Got involved in an accident Dec. 29, sent car to a Nissan dealership body shop. Left side quarter panel got hit, driver seat and curtain airbags went off. Nissan dealership has no idea what they’re doing atp.
First I got told it would be complete mid February at the latest. Mid feb. Comes along, waiting for a seat cover that’s back ordered. Next week I’m told “airbag light won’t clear” gonna need another new “airbag diagnostic unit” so they went ahead and got one, back ordered, came in first week of march. Check up on car 2 week later, airbag light still won’t clear, dealership saying it “might” need a new wiring harness, they’re trying to bill the insurance for it even though the only way it could be bad is from the repair shop yanking it or faulty from factory. The point it’s “out” according to them is where it plugs into the diagnostic unit, found out after the fact they installed the new back ordered unit, so didn’t even need it in the end. They say the whole harness has to be replaced.
Spoke to another person at the dealership, they’re saying the harness can’t be ordered until insurance funds it. Because of a faulty harness or one that they battered pulling the connector too hard, and they’re trying to put it on the insurance. Now insurance says we’re too close to the 75% total threshold. If this goes through we may have to total it. So just completely stuck in the mud bc dealership won’t admit fault, and insurance can’t pay out something that they know didn’t come from the accident. Dealership just sits on it.
I am forced to come in after work and speak with my insurance lady, head shop tech, head service manager, body shop manager, and a body shop tech. Come to the conclusion to get with service to apply for a warranty because the harness must be faulty. Did that on Wednesday last week. Haven’t heard a word from Nissan corporate who I’ve had an open case with consumer affairs now for an entire month. No word from dealership. Cars just sitting there in limbo and I wish I never even bought it now that I know somebody could hit me, and I’m stuck without a car for 5 months because of Nissan dealerships total incompetence and lack of care. Nissan corporate is even involved, but I’m still stuck without the Z car. So now what? I need to sue somebody for 3 months of backlogged rental car? Just making it a horrible situation.
TLDR: car stuck in Nissan dealership after accident, 4 months later, dealership doesn’t even know what’s going on, lead DTS engineer refuses to come work on it, and I’m stuck without my car.
First I got told it would be complete mid February at the latest. Mid feb. Comes along, waiting for a seat cover that’s back ordered. Next week I’m told “airbag light won’t clear” gonna need another new “airbag diagnostic unit” so they went ahead and got one, back ordered, came in first week of march. Check up on car 2 week later, airbag light still won’t clear, dealership saying it “might” need a new wiring harness, they’re trying to bill the insurance for it even though the only way it could be bad is from the repair shop yanking it or faulty from factory. The point it’s “out” according to them is where it plugs into the diagnostic unit, found out after the fact they installed the new back ordered unit, so didn’t even need it in the end. They say the whole harness has to be replaced.
Spoke to another person at the dealership, they’re saying the harness can’t be ordered until insurance funds it. Because of a faulty harness or one that they battered pulling the connector too hard, and they’re trying to put it on the insurance. Now insurance says we’re too close to the 75% total threshold. If this goes through we may have to total it. So just completely stuck in the mud bc dealership won’t admit fault, and insurance can’t pay out something that they know didn’t come from the accident. Dealership just sits on it.
I am forced to come in after work and speak with my insurance lady, head shop tech, head service manager, body shop manager, and a body shop tech. Come to the conclusion to get with service to apply for a warranty because the harness must be faulty. Did that on Wednesday last week. Haven’t heard a word from Nissan corporate who I’ve had an open case with consumer affairs now for an entire month. No word from dealership. Cars just sitting there in limbo and I wish I never even bought it now that I know somebody could hit me, and I’m stuck without a car for 5 months because of Nissan dealerships total incompetence and lack of care. Nissan corporate is even involved, but I’m still stuck without the Z car. So now what? I need to sue somebody for 3 months of backlogged rental car? Just making it a horrible situation.
TLDR: car stuck in Nissan dealership after accident, 4 months later, dealership doesn’t even know what’s going on, lead DTS engineer refuses to come work on it, and I’m stuck without my car.
